Legal Documents & Disclaimers

Privacy Policy

Privacy Policy Last Updated: 9th March 2025. Totally Flipping Mental Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, including one-to-one belief coding cognitive rewiring sessions, group sessions, group programs, and mentoring services.

1. Who We Are

Totally Flipping Mental provides belief coding cognitive rewiring services to individuals seeking mental health and personal development support. We are registered in the United Kingdom and comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following personal data:

Identity Data: Name, date of birth, and contact details (email, phone number, address).Health and Wellbeing Information: Any relevant mental health or emotional well-being information voluntarily shared during sessions.Financial Data: Payment information (processed securely through third-party payment providers).Technical Data: IP address, browser type, and website usage data.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage our services, including booking and conducting sessions. To communicate with you regarding your sessions, inquiries, and relevant updates. To maintain records for legal, tax, and administrative purposes. To ensure the security and functionality of our website and services. To comply with legal and regulatory obligations.

4. Legal Basis for Processing Your Data

We process personal data based on:

Your consent (for sensitive health-related data).Contractual necessity (to provide our services) .Legal obligations (such as record-keeping for tax purposes). Legitimate interests (such as improving our services and safeguarding clients).

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, session records are retained for up to 7 years unless you request earlier deletion (subject to legal constraints).

6. Sharing Your Data

We do not sell or trade your personal data. However, we may share data with:

Service providers assisting in service delivery (e.g., payment processors, email providers). Legal authorities if required by law (e.g., safeguarding concerns or compliance with a court order). Professional advisors (where necessary, for legal or business advice).

7. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data. Withdraw consent for data processing (where applicable) .Object to or restrict processing in certain cases. Request data portability. Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is misused.

To exercise your rights, contact us at: [email protected]

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no online transmission or storage is completely secure.

9. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to refuse cookies, but some website features may not function properly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected] Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales, LL61 6SU

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Totally Flipping Mental Ltd respects your privacy and is committed to handling your data responsibly.

Terms and Conditions

Last Updated: 9th March 2025 Welcome to Totally Flipping Mental Ltd. By accessing and using our services, including one-to-one belief coding cognitive rewiring sessions, group sessions, group programs, and mentoring, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Totally Flipping Mental Ltd’s services and website. By booking or using our services, you confirm that you have read, understood, and agreed to these Terms.

2. Services Provided

We provide: One-to-one belief coding cognitive rewiring sessions, Group sessions and programs, Mentoring and mental health support services.

These services do not replace medical or psychological treatment. We do not diagnose, treat, or cure any medical or psychological conditions. If you have a diagnosed condition, we recommend consulting a healthcare professional before using our services.

3. Eligibility

To use our services, you must: Be at least 18 years old (or have parental/guardian consent if under 18). Provide accurate personal details when booking. Not use our services for any unlawful purposes.

4. Booking & Payment

All sessions must be booked in advance via our website or agreed communication method. Payment is required at the time of booking unless otherwise agreed. We accept payments via Debit card, Credit card, Klarna, Clearpay, Revolut Pay and Paypal. Any missed or late payments may result in the cancellation of your booking.

5. Cancellation & Refund Policy

Cancellations must be made at least 24 hours before the scheduled session for a full refund or rescheduling. Cancellations made within 24 hours of the session may not be refunded, except in exceptional circumstances at our discretion. No-shows are non-refundable. Group programs are non-refundable once commenced unless required by consumer protection laws. If you have any questions regarding refunds contact us here via email: [email protected] or write to us at: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales, LL61 6SU.

6. Confidentiality

We respect client confidentiality and will not disclose your personal or session-related information unless required by law (e.g., safeguarding concerns or court orders). You agree not to share any confidential or proprietary information obtained through our services.

7. Client Responsibilities

By using our services, you agree to: Participate with an open mind and take responsibility for your personal growth. Follow any guidelines provided during sessions. Seek professional help if you experience distress beyond our scope of service. Treat us and other clients with respect.

8. Limitation of Liability

We are not responsible for any decisions or actions taken as a result of our services. Our services are provided “as is” without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages resulting from service use.

9. Intellectual Property

All content provided in sessions, programs, and on our website is owned by us and is protected by copyright laws. You may not reproduce, distribute, or modify any materials without prior written permission.

10. Termination of Services

We reserve the right to refuse or terminate services at any time if: You violate these Terms. You engage in inappropriate or abusive behavior. You misuse or attempt to exploit our services.

11. Amendments to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

12. Governing Law & Dispute Resolution

These Terms are governed by UK law. Any disputes shall be resolved through negotiation, mediation, or as a last resort, through the UK courts.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us at: Email: [email protected] Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales, LL61 6SU. By using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to abide by them.

Totally Flipping Mental Ltd looks forward to supporting your journey to personal transformation.

Disclaimer

Disclaimer Last Updated: 9th March 2025 Totally Flipping Mental Ltd (“we,” “us,” or “our”) provides belief coding cognitive rewiring sessions, group sessions, group programs, and mentoring services. By using our services, you acknowledge and agree to the terms outlined in this Disclaimer.

1. No Medical or Psychological Advice

Belief Coding Cognitive Rewiring® is a self-development and emotional well-being technique designed to help individuals reframe limiting beliefs and emotional blocks. While it may support personal growth and transformation, it is not a substitute for professional medical, psychological, or therapeutic advice, diagnosis, or treatment. By participating in a Belief Coding® session, you acknowledge and agree that: You are responsible for your own mental, emotional, and physical well-being. The facilitator is not a licensed therapist, psychologist, or medical professional. Belief Coding Cognitive Rewiring® does not diagnose, treat, cure, or prevent any medical or psychological conditions. Any decisions or changes you make as a result of a session are entirely your responsibility. If you have a medical or mental health condition, please consult a qualified healthcare professional before engaging in Belief Coding Cognitive Rewiring®. If you experience distress or require additional support, seek assistance from a licensed medical or mental health professional. Results may vary – personal transformation depends on individual circumstances, commitment, and mindset. No guarantees are made regarding specific outcomes.

By continuing to use this service, you confirm that you have read, understood, and accepted this disclaimer. For any concerns or questions, please contact: [email protected]

2. Personal Responsibility

By engaging with our services, you: Accept full responsibility for your decisions and actions based on the guidance provided. Acknowledge that results vary between individuals, and we do not guarantee specific outcomes. Understand that participation in belief coding and cognitive rewiring is voluntary, and you may discontinue at any time.

3. No Liability

To the fullest extent permitted by law, we are not liable for: Any direct, indirect, incidental, or consequential damages resulting from the use of our services. Any emotional distress, mental health concerns, or other adverse effects arising from participation. Any reliance on the information provided during sessions, group programs, or mentoring.

4. Confidentiality & Privacy

We uphold strict confidentiality; however: We may be required by law to disclose information in cases involving safeguarding concerns or legal obligations. We are not responsible for third-party breaches of confidentiality beyond our control.

5. Testimonials & Results

Any testimonials or success stories shared on our website or in promotional materials represent individual experiences. They do not guarantee similar outcomes for others.

6. Amendments to Disclaimer

We reserve the right to update this Disclaimer at any time. The latest version will always be available on our website.

7. Contact Information

If you have any questions regarding this Disclaimer, please contact us at: Email: [email protected] Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales, LL61 6SU.

By using our services, you acknowledge that you have read, understood, and agreed to this Disclaimer.

Totally Flipping Mental Ltd is committed to providing a safe and supportive environment while ensuring clients understand the nature and limitations of our services.

Cookie Policy

Cookies Policy Last Updated: 9th March 2025 Totally Flipping Mental Ltd ("we," "us," or "our") uses cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences in compliance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience, track website performance, and enable certain website functionalities. Cookies may be session cookies (temporary) or persistent cookies (remain on your device until deleted).

2. Types of Cookies We Use

We use the following types of cookies:

Essential Cookies

Required for website functionality (e.g., security, login sessions, shopping carts).Cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website (e.g., Google Analytics) .Data collected is anonymized and used for website improvements.

Marketing & Advertising Cookies

Used to deliver relevant ads and track ad performance. May be set by third-party providers such as Google, Facebook, or other advertising platforms.

Functional Cookies

Remember user preferences (e.g., language, region, dark mode settings). Improve user experience but are not essential for website operation.

3. How We Use Cookies

We use cookies to: Improve website performance and security. Analyze visitor behavior to enhance content and services .Provide personalized experiences based on user preferences. Display relevant ads (where applicable).

4. Third-Party Cookies

Some cookies may be placed by third-party providers, such as: Google Analytics (website performance tracking) Social media platforms (e.g., Facebook, Instagram, LinkedIn for sharing content and advertising) Payment processors (if applicable, to facilitate secure transactions) These third parties have their own privacy and cookies policies, which you should review.

5. Managing Your Cookie Preferences

You can manage or disable cookies by: Adjusting your browser settings (e.g., Chrome, Firefox, Edge, Safari). Using the cookie consent banner on our website to customize preferences. Opting out of targeted advertising via third-party tools such as the Your Online Choices website. Note: Disabling essential cookies may affect website functionality.

6. Changes to This Cookies Policy

We may update this Cookies Policy from time to time. The latest version will be available on our website, and we will notify users where necessary.

7. Contact Us

If you have any questions about this Cookies Policy, please contact us at: Email: [email protected] Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales,

LL61 6SU. By continuing to use our website, you consent to our use of cookies as described in this policy. Totally Flipping Mental Ltd is committed to transparency and ensuring compliance with UK data protection laws.

Contact Information

Email: [email protected] Address: Clogwyn, Newborough, Llanfairpwllgwyngyll, Wales, LL61 6SU.

Placement Summary:

Footer of Every Funnel Page: Links to Privacy Policy, Terms and Conditions, Refund Policy, Cookie Policy, and any necessary Disclaimers.

Checkout Pages: Terms and Conditions acceptance checkbox, Refund Policy link, and Refund Policy summary

.Landing and Sales Pages: Disclaimer for testimonials, affiliate disclosures, and claims.

Thank You Page: Short statement or link to Refund Policy.